Standard 1                 SERVICE ACCESS

Each person with a disability who is seeking a service has access to a service on the basis of relative need and available resources, via a fair and equitable entry process.

 Standard 2                 INDIVIDUAL NEEDS

Each person with a disability receives a service that is designed to meet, in the least restrictive manner, his or her individual needs and personal goals. Support for these goals is provided in a highly individualised way.

 Standard 3                 DECISION MAKING AND CHOICE

Each person with a disability has the opportunity to participate as fully as possible in making decisions about the events and activities of his or her daily life in relation to the services he or she receives.

 Standard 4                 PRIVACY, DIGNITY & CONFIDENTIALITY

Each service recipient’s right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected.

 Standard 5                 PARTICIPATION & INTEGRATION

Each person with a disability is supported and encouraged to participate and be involved in the community.

 Standard 6                 VALUED STATUS

Each person with a disability has the opportunity to develop and maintain skills beyond just ‘getting a job’ and to participate in activities that enable him or her to achieve valued roles in the community.

Standard 7                 COMPLAINTS & DISPUTES

Each service recipient is encouraged to raise, and have resolved without fear of retribution, any complaints or disputes he or she may have regarding the service provider or the service.

 Standard 8                 SERVICE MANAGEMENT

Each service provider adopts quality management systems and practices that optimise outcomes for service recipients.

 Standard 9                 EMPLOYMENT CONDITIONS

Each person with a disability enjoys working conditions comparable to those of the general workforce.

Standard 10               SERVICE RECIPIENT TRAINING AND SUPPORT

The employment opportunities of each person with a disability are optimised by effective and relevant training and support; leading to the achievement of goals and furthering career development.

 Standard 11               STAFF RECRUITMENT, EMPLOYMENT AND TRAINING

Each person employed to deliver services to a person with a disability has relevant skills and competencies.

 Standard 12               PROTECTION OF HUMAN RIGHTS and FREEDOM FROM ABUSE

The service provider acts to prevent abuse and neglect and to uphold the legal and human rights of service recipients.