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Welcome to the Ostara Service Delivery Model page

The Ostara Service Delivery Model is an initiative that includes stakeholders across the Ostara Australia network to improve compliance and consistency.

If you have any forms, documents or letters etc. that could be used as Best Practice please email them to sitesupport@ostara.org.au

If you have any questions regarding the Ostara Way please contact Clinton Johnson at National Head Office

For an overview of the Ostara Service Delivery Model, please click the link below:

Ostara Service Delivery Model Overview

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Community Engagement.

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Please find below tools, processes and procedures for Community Engagement:

• Community Engagement Overview – Coming Soon

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Community Engagement.

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Intake & Direct Registration (JiJ, ESL, SCC)

REFERENCES AND GUIDELINES:

Operational Servicing Guidelines, including:

• Eligibility and Referral
• Direct Registration
• JSCI & Referral for an ESAt

Specific Client Groups Guidelines, including:

• Eligible School Leavers
• Moderate Intellectual Disability Loading (MIDL)

Other Guidelines:

• Work Assist
• Linking of Participants to their CRN in ESSweb advice

COMING SOON – INTAKE ELIGIBILITY AND PROCESS:

Watch this space

Moderate Intellectual Disability Loading:

• Disability Employment Services – Authority to Obtain Information from Centrelink Form

INITIAL APPOINTMENT REGISTRATION PACK:

• Initial Registration Pack Checklist

Direct Registration (Direct Registration, Special Class Client (SCC) JiJ, ESL):

• Direct Registration Form Checklist
• Direct Registration Form

Job In Jeopardy (JiJ):

• • JiJ Employer Declaration Form

Eligible School Leaver (ESL):

• • ESL Documentary Evidence Requirements Checklist
  • ESL School Letter Template

Compulsory Handouts (ALL Participants):

To re-order any of the printed brochures mentioned below, please contact Maja Vranjkovic at maja.vranjkovic@ostara.org.au

• Ostara Australia Job Seeker Handbook (Please use printed brochure provided to sites)
• Ostara Australia Social Media Postcard (Please use printed brochure provided to sites)
• Service Guarantee – link in Provider portal
• Code of Practice – link in Provider portal
• Job Seeker Compliance Information Brochure
• Create a myGov account
• How to Link your Job Seeker account with myGov
• How to add External Job Applications to your My Job Search Effort
• Other Guides on How to Use the jobactive JobSearch Website

Compulsory Forms to be filled in and signed (ALL Participants):

• Initial Appointment Checklist Form
• DES Privacy Consent Form – link in Provider portal
• Permission to Disclose and Verify Information
• Pre-Registration Assessment Tool (P.A.T.)
• Resume Summary Form – to use if Jsk does not have/has not provided their current resume at initial appointment (Resume to be uploaded to ESSweb and iCase)
• Job Plan
• JSCI

Participants to be booked into the following sessions after Initial Appointment:

• Job Seeker Info Session Training

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